Return Policy

Trendjewl — Return Policy

Company: TREND JEWL SHOP LLC
Address: 1183 Tower Street Southeast, Palm Bay, Florida 32909, United States
Phone Number: +1 (903) 204-8777
Email: support@trendjewl.com
Support Hours: 8:00 AM – 5:00 PM (EST), Monday – Friday

Introduction

At Trendjewl, we value your satisfaction and strive to make every shopping experience enjoyable and worry-free.
This Return, Refund & Cancellation Policy explains how we handle order changes, cancellations, returns, and refunds.
By purchasing from trendjewl.com, you agree to the terms and conditions outlined below.

We encourage all customers to read this policy carefully before placing an order to fully understand their rights and responsibilities.

Order Changes & Cancellations

Please review all order details — including size, color, quantity, and shipping address — before completing checkout.

• Cancellations:
  You may cancel your order within 24 hours of purchase without any fee.
  To request a cancellation, please email support@trendjewl.com with your order number immediately.
• Once your order has been processed or shipped, cancellation may no longer be possible.
  If your order cannot be canceled, you may still request a return after receiving your item (see Section 3 below).

Exchanges

We currently do not offer direct exchanges for reasons such as change of mind, color, or size preference.
If you would like a different product:

• Cancel your order within 24 hours and place a new one; or
• Request a return after receiving your order, then reorder your preferred item.

If your order arrives damaged, defective, or incorrect, we will gladly send a replacement or issue a refund at no extra cost.
Please contact us within 30 days of delivery and include clear photos or videos that show the issue.

Returns (30-Day Window)

You may request a return within 30 days of receiving your order if any of the following apply:

• The item arrived damaged or defective.
• You received the wrong item.
• The product materially differs from its description on our website.

Items Not Eligible for Return:

• Used, washed, or altered products.
• Items missing original tags, labels, or packaging.
• Damage caused after delivery or by improper use.
• Minor variations or imperfections that don’t affect product function.

All returned items must be in original, unused condition, with all packaging and tags intact.

How to Request a Return

To ensure a smooth process, please follow these steps:

1. Email support@trendjewl.com within 30 days of delivery.
   Include your order number, a brief description of the issue, and photo/video evidence if applicable.
2. Wait for our Return Authorization and instructions. Please do not ship any items before approval.
3. Once approved, pack your item carefully and send it to the provided return address.
   We recommend using a trackable, insured shipping method, as we’re not responsible for lost or damaged packages if return shipping is customer-paid.

Shipping Costs & Fees

• For returns due to customer preference (e.g., size, color, or style), the customer is responsible for return shipping costs.
• If the return is due to Trendjewl’s error (wrong item, defective, or damaged product), we will:
  • Provide a prepaid return label, or
  • Reimburse reasonable return shipping costs once the item is received and verified.

We do not charge any cancellation, restocking, or processing fees for approved returns.