Refund Policy

Refund Eligibility

We accept return and refund requests within 14 days from the date of delivery.
Beyond this period, all sales are considered final.

You may request a refund if:

• The item arrives damaged or defective
• You receive the wrong product or incorrect size
• The item significantly differs from the description

We cannot accept returns or refunds for:

• Used, washed, or altered items
• Minor cosmetic flaws (e.g., loose threads)
• Items missing original tags or packaging
• Damage not caused by newsaleppo.com

How to Request a Refund

Please contact our support team at support@trendjewl.com and include the following:

• Your full name and order number
• Photos or videos clearly showing the issue
• Proof of purchase (order confirmation or receipt)
• Shipping receipt (if applicable)

Our support team will review your request and respond within 1 business day with instructions on how to proceed.
Important: Do not return any item without prior approval.

Refund Processing

Once your return is received and inspected, we’ll notify you via email regarding the approval or rejection of your refund.
If approved, the refund will be issued to your original payment method within 7–14 business days.

Depending on your payment provider, it may take an additional 3–5 business days for the credit to appear in your account.

If the return is due to our error (e.g., wrong item, defective product), we will also refund the original shipping cost.
Refunds are not available for items returned without authorization or that fail to meet the return requirements stated above.

Unauthorized or Unverified Returns

Items sent back without prior approval may be refused or deemed ineligible for a refund.
We are not responsible for any lost or damaged packages during return shipping if the customer arranges their own shipment.

If newsaleppo.com provides a prepaid return label, we will assist with resolving any carrier-related issues.

Customer Support & Communication

If you have any questions about this policy or need help with a return or refund, please reach out to our friendly support team:
support@trendjewl.com
We will respond within one business day.

At newsaleppo.com, we’re committed to transparency, fairness, and building trust in every transaction.
Our goal is to ensure you have a smooth and confident shopping experience — from the moment you place your order until your product arrives safely.

Policy Updates

newsaleppo.com reserves the right to update or modify this Refund Policy at any time to reflect changes in operations, legal requirements, or customer feedback.
Any updates will be posted on this page with the latest revision date clearly indicated.
Please review this page periodically to stay informed of any updates.

Conclusion

At Trendjewl, your satisfaction is our top priority.
We understand that issues can sometimes arise, and we’re always ready to work with you toward a fair and timely resolution.
Thank you for choosing us — we truly appreciate your trust and your business.